Contact Current — Terms and Conditions

Effective Date: May 8th, 2026

These Terms and Conditions (“Terms”) form a binding agreement between Roc Davis Creative LLC, operating its Contact Current division (“Contact Current,” “we,” “us,” or “our”) and you, the customer (“Client,” “you,” or “your”). By creating an account, accessing the Platform, or paying any subscription fee, you agree to these Terms in full. If you do not agree, do not use the Platform.

1. Definitions

  • “Platform” — the Contact Current software-as-a-service application, including all dashboards, automations, integrations, sub-accounts, and supporting infrastructure provided to you under your subscription.
  • “Account” — your sub-account or location within the Platform.
  • “Subscription” — your active, paid right to access and use the Platform on a recurring monthly basis.
  • “Workflows” — any automation, trigger, action sequence, snapshot, template, or process configured within the Platform, whether pre-installed by Contact Current or built by you.
  • “Pre-Installed Workflows” — Workflows, snapshots, templates, automations, pipelines, funnels, forms, surveys, calendar configurations, AI agents, custom values, and other proprietary assets that Contact Current installs into your Account at onboarding or at any time during the Subscription.
  • “Client Content” — contacts, leads, conversations, custom fields, media uploads, and other data you import or generate inside the Account that is not Pre-Installed by Contact Current.

2. Eligibility

To use the Platform, you must be at least 18 years old and legally able to enter into a binding contract under the laws of your jurisdiction. If you are using the Platform on behalf of a business, organization, church, or other entity, you represent that you have the authority to bind that entity to these Terms. References to “you” include both you individually and the entity you represent.

3. Account Security and Responsibility

You are responsible for:

  • Providing accurate, current, and complete account information;
  • Maintaining the confidentiality of your login credentials, API keys, and any authentication tokens;
  • All activity that occurs under your Account, whether or not authorized by you;
  • Notifying Contact Current promptly of any suspected unauthorized access or security breach involving your Account.

You are solely responsible for managing access for your team members, contractors, and any sub-users. Contact Current is not liable for any loss, damage, or unauthorized activity resulting from compromised credentials, shared logins, weak passwords, or your failure to maintain reasonable security practices.

4. The Subscription and What It Includes

Your monthly subscription fee grants you a non-exclusive, non-transferable, revocable license to access and use the Platform for your business operations during your active billing period. The fee specifically includes the right to use the Pre-Installed Workflows we deploy into your Account. Access to these Pre-Installed Workflows is a core part of what you are paying for each month  they are not sold, licensed perpetually, or transferred to you.

We may update, modify, replace, or remove Pre-Installed Workflows at any time as we improve our system. We will give reasonable notice of material changes when feasible.

5. Workflows and Intellectual Property

This section is important. Please read it carefully.

5.1 Pre-Installed Workflows Belong to Contact Current

All Pre-Installed Workflows, snapshots, automations, templates, AI prompts, pipeline structures, custom value sets, form/survey logic, and any related configurations that Contact Current installs in your Account are the exclusive intellectual property of Contact Current. This includes but is not limited to any specialty automation packages we deploy for ministry, church, nonprofit, or vertical-specific clients.

You agree that you will not, and will not permit any third party to:

  • Copy, export, screenshot, reverse-engineer, document, or recreate any Pre-Installed Workflow for use outside the Platform;
  • Transfer, migrate, clone, or replicate any Pre-Installed Workflow into another account, system, or platform including any account on the underlying infrastructure used by the Platform;
  • Sell, sublicense, share, or distribute any Pre-Installed Workflow to any third party;
  • Use any Pre-Installed Workflow after your Subscription ends.

If your Subscription ends for any reason, your right to use the Pre-Installed Workflows ends with it. Pre-Installed Workflows will remain with Contact Current and will not be transferred with your Account under any circumstance, including the account-transfer process described in Section 8.

5.2 Workflows You Build Yourself

Workflows that you personally build from scratch inside your Account, using your own logic and configuration, remain yours. You are free to copy, document, or take those Workflows with you if your Account is transferred under Section 8.

To qualify as your own Workflow, it must be built independently of any Pre-Installed Workflow. Workflows that are duplicated, modified, renamed, adapted for additional locations or campuses, or built on top of a Pre-Installed Workflow are considered derivatives of our intellectual property and remain Contact Current’s property under Section 5.1 regardless of who performed the duplication or modification. If there is a question about whether a Workflow qualifies as yours or as a derivative of ours, Contact Current will make a good-faith determination, and we will discuss it with you before any transfer takes place.

5.3 No Self-Help Migration

You agree not to migrate, export, copy, clone, or otherwise move your Account, Pre-Installed Workflows, or any portion of the Platform out of Contact Current’s environment without going through the account-transfer process in Section 8. Any attempt to bypass this process, including but not limited to using the underlying infrastructure’s native export, snapshot, transfer, or migration tools to move Account data or assets to a destination outside Contact Current is a material breach of these Terms and may result in immediate suspension or termination of your Account, forfeiture of any in-progress transfer, and pursuit of all available legal remedies.

5.4 Your Content

Your contacts, leads, conversation history, custom fields, media uploads, and other Client Content belong to you. Contact Current makes no claim of ownership over your Client Content and will provide reasonable export options upon request.

5.5 Our Brand and Platform

The Contact Current name, logo, branding, dashboards, interfaces, documentation, and the underlying software architecture are the exclusive property of Roc Davis Creative LLC and its Contact Current division. Nothing in these Terms grants you any right to use our name, marks, or branding outside the Platform itself.

6. Billing, Payment, and Subscription

6.1 Monthly Subscription

Contact Current is billed as a recurring monthly subscription. Fees are charged in advance for the upcoming month and are non-refundable except as expressly stated in these Terms. Your subscription begins on the date your Account is activated and renews automatically every month on that same billing date until cancelled.

6.2 Payment Method

You authorize Contact Current to charge the payment method on file for your monthly subscription fee, plus any usage-based fees described in Section 6.3. You are responsible for keeping your payment method valid and up to date.

6.3 Usage-Based Fees (SMS, Email, Phone, AI)

In addition to your monthly subscription, certain features incur usage-based charges. These include but are not limited to SMS and MMS messages, phone calls and minutes, email sends, AI usage (LLM tokens, transcription, voice generation), phone number rentals, and A2P 10DLC registration fees.

Contact Current sets its own rates for these usage-based services, which may include a markup over our underlying costs. Our rates are not a direct pass-through of carrier or provider pricing, and we make no representation that you are being charged at cost. Current rates are visible inside your Account billing settings.

We may adjust usage-based pricing at any time, including in response to changes by underlying carriers, providers, or regulatory bodies (such as A2P 10DLC requirements set by US wireless carriers). You are responsible for monitoring your usage and maintaining sufficient account balance for these services.

6.4 Failed Payments and Suspension

If a scheduled payment fails for any reason — including expired cards, insufficient funds, or declined transactions — Contact Current may suspend your Account until the payment is resolved. While suspended, you and your end users will lose access to the Platform, but your data will remain intact.

Restoring access requires payment of the outstanding balance in full and may also require a reactivation fee at our discretion. If a balance remains unresolved for an extended period, Contact Current may terminate your Account, at which point your Client Content may be permanently deleted and Pre-Installed Workflows will be removed.

Contact Current is not liable for any losses, damages, missed communications, lost leads, business interruption, or other consequences resulting from suspension, pausing, or termination of your Account due to failed or unpaid invoices. You are solely responsible for keeping your payment method current and your Account in good standing.

6.5 Late Fees and Collection

Past-due balances may accrue a late fee of 1.5% per month (or the maximum allowed by Alabama law, whichever is less). If we refer a delinquent account to collections, you agree to be responsible for collection costs and reasonable attorneys’ fees.

6.6 Price Changes

We may adjust subscription pricing with at least 30 days’ written notice (email is sufficient). If you do not agree to the new pricing, you may cancel under Section 7 before the new rate takes effect.

6.7 Taxes

All fees are exclusive of any applicable sales, use, VAT, or other taxes. You are responsible for any such taxes that apply to your Subscription.

7. Cancellation Policy

7.1 How to Cancel

You may cancel your Subscription at any time by submitting a written cancellation request via email to hello@contactcurrent.com

Cancellation requests must be received at least 7 business days before your next billing date to avoid being charged for the upcoming month.

7.2 No Refunds for Partial Months

Cancellations take effect at the end of your current paid billing period. We do not issue refunds, credits, or pro-rations for partial months, unused days, or features you did not use. You will retain access to the Platform through the end of your current billing period.

7.3 What Happens at Cancellation

When your Subscription ends:

  • Pre-Installed Workflows are removed and remain with Contact Current.
  • You may export your Client Content and any Workflows you built yourself (subject to Section 5.2) until the end of your current paid billing period. After your Subscription ends, your access to the Platform terminates and your data may be permanently deleted.
  • If you wish to transfer your Account to another platform or owner, see Section 8.

7.4 Cancellation by Contact Current

We reserve the right to suspend or terminate your Account, with or without notice, if you:

  • Breach these Terms;
  • Use the Platform for unlawful, abusive, or harmful purposes;
  • Send spam, phishing, fraudulent communications, or otherwise violate applicable communication laws (CAN-SPAM, TCPA, A2P 10DLC requirements, etc.);
  • Attempt to copy, export, or reverse-engineer Pre-Installed Workflows;
  • Fail to pay outstanding fees;
  • Engage in any activity that places the Platform, our infrastructure providers, or other clients at risk.

If we terminate for cause, no refund will be issued.

8. Account Transfers

In some cases, you may wish to transfer your Account to a different owner, agency, or platform for example, if you want to move your Account out of Contact Current’s parent infrastructure to your own setup, or hand it off to another agency.

8.1 Transfers Are Optional and Subject to a Fee

Account transfers are a discretionary service offered by Contact Current. They are not automatic, not guaranteed, and not included in your monthly subscription.

Contact Current reserves the sole right to approve, deny, delay, or place conditions on any transfer request, for any reason or no reason. Reasons we may decline a transfer include (but are not limited to): outstanding balances, suspected violations of these Terms, ongoing disputes, technical infeasibility, risk to our infrastructure or other clients, or business considerations at our discretion.

If we agree to perform a transfer, a transfer fee will apply. Performing a transfer requires our review, engineering time, and direct involvement, and is billed accordingly.

8.2 How the Fee Is Determined

The transfer fee depends on the size, complexity, and history of the Account, including factors such as:

  • Number of contacts, conversations, and stored media;
  • Number of Workflows, pipelines, calendars, and integrations;
  • Phone numbers, A2P registrations, and number-porting requirements;
  • Time and engineering effort required to perform the transfer cleanly;
  • Whether Pre-Installed Workflows must be removed prior to transfer (Section 5.1).

We will assess the fee in advance and discuss it with you in writing before any transfer is performed. No transfer will occur without your written approval of the fee.

8.3 What Transfers and What Doesn’t

When an Account is transferred:

  • Transfers with the Account: Client Content (contacts, conversations, media, custom fields) and Workflows you built yourself under Section 5.2.
  • Does not transfer: All Pre-Installed Workflows, snapshots, automations, AI prompts, custom values, and any other proprietary assets installed by Contact Current. This includes any copies, duplicates, modifications, or location-specific variations of Pre-Installed Workflows — for example, Pre-Installed Workflows that have been duplicated or adjusted to support multiple campuses, locations, departments, or business units. These remain Contact Current’s intellectual property regardless of who created the copy or how it has been modified, and will be removed prior to or as part of the transfer.

8.4 Account Standing

Your Account must be in good standing before a transfer can be completed, including all payments current and up to date and no unresolved disputes or violations of these Terms.

9. Acceptable Use

You agree to use the Platform only for lawful purposes and in compliance with all applicable laws, including but not limited to: the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, GDPR (if applicable to your contacts), CCPA (if applicable), and any state or federal communication and consumer protection regulations.

You will not:

  • Send unsolicited bulk messages, spam, or phishing communications;
  • Upload or transmit malware, viruses, or harmful code;
  • Use the Platform to harass, threaten, or defraud any person;
  • Resell, sublicense, or grant access to the Platform to any third party who has not been disclosed to and approved by Contact Current;
  • Attempt to circumvent any security, billing, or licensing controls;
  • Use the Platform in any way that violates the rights of any third party.

You are solely responsible for the content you send, the consent you obtain from your contacts, and the lawfulness of your communications.

10. Confidentiality

Each party agrees to keep the other party’s non-public business, technical, and financial information confidential, and to use such information only for purposes of performing under these Terms. Contact Current’s Pre-Installed Workflows, system architecture, pricing, and proprietary methods are considered confidential and trade-secret information of Contact Current.

11. Service Availability and Third-Party Dependencies

The Platform is built on third-party infrastructure and integrates with third-party services (email, SMS, voice, payment, AI, calendaring, CRM connectors, and others). Contact Current will use commercially reasonable efforts to maintain availability of the Platform, but we do not guarantee uninterrupted, error-free, or 100% available service.

We are not liable for outages, failures, data loss, or service degradation caused by:

  • Underlying infrastructure providers;
  • Third-party integrations or API changes;
  • Internet outages, DNS issues, or telecommunications failures;
  • Force majeure events (natural disasters, cyberattacks, government action, labor disputes, etc.);
  • Suspension, pausing, or termination of your Account due to non-payment, failed payments, or any other action taken under these Terms — including any business impact, lost revenue, missed campaigns, or disruption resulting from such suspension.

When you connect third-party services to your Account (for example, payment processors, calendar providers, social media platforms, or external CRMs), your use of those services is governed by their own terms and privacy policies, not ours. Contact Current is not responsible for the practices, content, security, or availability of any third-party service, including services you reach through links, integrations, or embedded widgets in the Platform.

Scheduled maintenance will be communicated in advance when feasible.

12. Data Security and Breach Notification

Contact Current employs commercially reasonable security measures to protect your data, including encrypted transmission, access controls, and infrastructure provided by reputable hosting partners. However, no system is completely secure, and we cannot guarantee absolute security of your data.

In the event of a confirmed data breach affecting your Account or Client Content, Contact Current will:

  • Notify you without undue delay, generally within 72 hours of confirming the breach;
  • Provide available details on the nature and scope of the breach;
  • Describe the steps we are taking to investigate and remediate;
  • Comply with any additional notification requirements under applicable law (including state data breach notification statutes).

You are responsible for promptly notifying your own contacts and end users to the extent required by laws applicable to you. Contact Current is not liable for breaches caused by your own negligence, weak passwords, account sharing, compromised user devices, or actions of your team members.

13. Minors

The Platform is intended for use by businesses and organizations, not by individuals under the age of 18. Contact Current does not knowingly collect personal information directly from minors under 18.

If your organization (for example, a church, school, or youth-focused nonprofit) uses the Platform to communicate with or store information about minors, you are solely responsible for:

  • Obtaining all necessary parental or guardian consents required by law (including COPPA, where applicable);
  • Ensuring your communications comply with all laws governing contact with minors;
  • Maintaining appropriate safeguards for any minor’s information stored in your Account.

If we become aware that we have directly collected personal information from a minor under 18 without proper authorization, we will delete that information promptly. Contact us at the address in Section 21 if you believe such information has been collected.

14. No Performance Guarantees

Contact Current is a software platform. While the Platform can support and enhance your marketing, sales, and communication efforts, we make no guarantees regarding the business outcomes you will achieve from using it. Specifically, we do not guarantee:

  • Specific revenue, sales, or profit results;
  • Lead volume, conversion rates, or customer acquisition outcomes;
  • Search engine rankings, ad performance, or social media reach;
  • Donations, attendance, engagement, or any ministry-specific outcomes;
  • Compatibility with every device, browser, or third-party system;
  • That use of the Platform will improve your business in any measurable way.

Your results depend on factors outside our control, including your strategy, content, market, audience, list quality, follow-up, and execution. Any examples, case studies, or testimonials shared by Contact Current reflect the experience of specific clients and are not promises of similar results for you.

15. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF DATA. CONTACT CURRENT DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTACT CURRENT’S TOTAL LIABILITY TO YOU UNDER THESE TERMS, FOR ANY CLAIM OF ANY KIND, SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU PAID TO CONTACT CURRENT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

CONTACT CURRENT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to defend, indemnify, and hold harmless Roc Davis Creative LLC, its Contact Current division, and their officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of: (a) your use of the Platform; (b) your Client Content; (c) your violation of these Terms; (d) your violation of any law or regulation; or (e) your violation of any third party’s rights.

18. Modifications to These Terms

Contact Current may update these Terms at any time. Updates take effect when posted on our website or otherwise communicated to you (for example, by email or in-app notice). For material changes, we will use reasonable efforts to notify you in advance when feasible, but we are not required to provide a specific notice period. Your continued use of the Platform after updated Terms are posted constitutes acceptance of the updated Terms. If you do not agree to an update, your sole remedy is to cancel your Subscription under Section 7.

These Terms apply to all current and future Clients of Contact Current as of the Effective Date, including any Clients who began their Subscription before these Terms were first published. By continuing to use the Platform after the Effective Date, you agree to be bound by these Terms regardless of when your Subscription began.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Mobile County, Alabama, and you consent to personal jurisdiction in those courts.

The parties agree to first attempt to resolve any dispute in good faith through direct, written negotiation for at least 30 days before initiating formal legal action.

20. Miscellaneous

  • Entire Agreement. These Terms (together with any signed order form, statement of work, or onboarding agreement referencing them) are the entire agreement between you and Contact Current and supersede any prior understandings.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
  • No Waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. In the event of any such transaction, your Account, Client Content, and these Terms may be transferred to the acquiring entity.
  • Notices. Notices to you may be sent to the email on file. Notices to Contact Current must be sent to hello@contactcurrent.com.

21. Contact

Questions about these Terms?

Roc Davis Creative LLC — Contact Current Division

hello@contactcurrent.com

251-607-2077

By using Contact Current, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.